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Our Helpdesk Service
ccTLD BOX, together with our expert team of consultants will provide service in managing the complete life cycle of domain names. The consultation team will give advice and suggestions from drawing up of domain name(s) to selection of countries of registration, drawing up the most attractive domain package in each country in reference to your business needs. We will also help you to recall all the domain names you have registered in the past, and perform a complete clean-up to bring your portfolio up-to-date.
Our consultation team is able to make in-depth examination of available domain name registries for exact match or wild card searches to identify newly registered, similar or potentially infringing names to advise you on how to protect you against domain name pirates and to take active steps to tackle them.
With the wealth of experience in domain name recovery against abuse e.g. names registered in bad faith, or with the aim of reselling to brand owners for high fee, or when another company’s domain name has direct bad effect on your business, our consultation team is able to activate and advice on the recovery process of contest, dispute and recovery of your rightful names.
Meanwhile, ccTLD BOX will help you overcome local rules and regulations in each country registry to ensure you secure the online trademark of domain names for your business.
We are able to help you perform a complete clean-up of your domain names portfolio including harmonizing all registrant, contract and server details from country to country to correctly point to your website and online properties.
ccTLD BOX will put you in complete control of your online trademark management with the convenience of complete viewing of the status of your domain names record, and with renewal reminder setting and advice on new extension launches and promotion.
Our helpdesk is available 24-hours by email on 7 days a week inclusive of public holidays.
In the case of a technical situation with name server record or with IP settings, our team of technical advisors, an accumulation of over 10 years of programming and technical troubleshooting experience, is able to provide to-the-point advice and help in correcting any technical issues domestic or foreign pertaining to your domain names issue registered on ccTLD BOX.
Our Technical Advisors are skilled with the range of scripting knowledge in various programming languages, to IT network-infrastructure and server handling skill. Their range of skill and experience has seen them assisting and guiding many of our worldwide clients in recovery of technical situations.
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