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ccTLD Box Customer Panel FAQ (Updated September 2011)
Congratulations to you on signing up! Now that you have access to the ccTLD Box, you can:
This Customer Panel Guide is created to help familiarize you with the features of your account. To start, simply click on the links below & dive right in!
If you have signed up for the Partner Basic Programme, you would be able link via API to your own online shopfront more...
If you have signed up for the Partner Advanced Programme, please refer to the "Business Panel Guide" downloadable from your Business Panel Account.
Chapter One: Getting StartedI have just signed up for a customer account. What do i do now? How do i review and edit my Profile and Password? I have forgotton my password. How can i recover it? How to top-up Credit Balance? What payment modes are there? How to Create and Manage Contacts? How to create and manage nameservers? How to Configure Default Settings?
Chapter Two: All About Domain NamesHow to Register a new domain name? How to Transfer-In a domain Name from another Registrar? How to Transfer a Domain Name from another user account within the same system to your account? How to Request for Authorisation Code for Transfer of Domain Names outwards to another Registrar? How to back-order a Domain Name? How can i view prices of domain names? What is "Local Presence" Service? How to view and edit details for domain names in my account? How to access a list of Expiring domain names? How to Set Auto-Renew for my Domain Names? How to access list of all Back Order Requests?
Chapter Three: All About Web ProductsWhat are web products? How to subscribe? Will web products expire? How to renew web products?
Chapter Four: Promotions and TokensHow to access Promotional pricing and tokens?
Chapter Five: Payment MattersHow to keep track of payments? How to pay outstanding invoices by credit card?
Chapter Six: Newsletters and UpdatesHow to subscribe to newsletters and updates? How to unsubscribe from newsletters and updates?
Chapter Seven: Additional Features for Partner Basic UsersAccess ccTLD Box Registrar Interface from WHCMS
Answers to FAQ:
Chapter One: Getting Started
I have just signed up for a customer account. What do i do now?When you first get your account, there are a few features you will need to review and configure in your account before you can purchase domain names and products online. Please do these first:
1. Review and Edit Profile and Password
5. Register and Manage Domain Names Instructions on how to do the above are contained within the rest of this FAQ section
How do i review and edit my Profile and Password?You would want to run past the details in your profile to know it's all good. 1. My Account > My Profile > (to view and edit your own Access and Contact Details) 2. My Account > Change Password > (to change your password)
I have forgotten my password. How do i recover it?1. At the customer panel "login" page, select "Forgot your password?" 2. At the "Password Recovery" page, follow online instructions to recover your password
How to top-up Credit Balance? What payment modes are there?"Credit Balance" is the payment mode available to all customers using the ccTLD Box. This is the most convenient mode of payment with the least administrative effort. Your current credit balance is prominently displayed upon login on top of the ccTLD Box customer panel:
Hi User ID
Other payment modes are available on a case-by-case basis.
How to Create and Manage Contacts?If you have a large portfolio of domain names and web products, you may need the help of other persons (e.g staff or colleagues) to register and manage them. 1. Creating Contacts: The ccTLD Box allows you to create Contacts, which are also User IDs with the same access permissions as your own. These User IDs will have contact information linked to them. To create a User, go to: "Manage Contact" > Create Contact > then follow on-screen instructions to create the ID. 2. Editing Contact Details: To edit Contact details, go to: "Manage Contact" > Edit Contact > Search > Click on User's Login ID > Edit > Amend Contact details as required > Save
How to create and manage nameservers?
How to Configure Default Settings?Assigning Default Contacts:You can pre-define a set of default contacts for each domain extension. When domain names under these extensions are added to your cart, the contacts you have indicated will be automatically applied. To set Default Contacts, go to: My Account > Manage Default Settings > Assign Default Contact > Select Extension > Select Default Contact for Registrant, Administration, Billing and Technical > Save The system is flexible enough to allow amendment of contacts for each domain name at any time during or after registration.
Edit or Delete Default Contacts:Default Contact can be amended at any time: My Account > Manage Default Settings > Search Default Contact > Select Extension > Search
To Edit, Select Edit > Amend as required > Save
Assigning Default Nameservers:When a set of default nameservers is defined, this set will be applied to each domain name added to your cart: My Account > Manage Default Settings > Assign Default Nameserver > Key-in nameservers > Save
Assigning Default Auto-Renewals and RemindersSetting defaults for auto-renewals and renewal reminders: My Account > Manage Default Settings > Assign Other Default > Select or deselect as required > Save
Chapter Two: All About Domain Names
How to Register a new domain name
How to Transfer-in a domain Name from another RegistrarDomain > Manage Domain > Transfer from another registrar > Follow onscreen instructions to complete the transaction
How to Transfer a Domain Name from another user account within the same system to your accountDomain > Manage Domain > Transfer from Another Account > Follow on-screen instructions to complete the transaction
How to Request for Authorisation Code for Transfer of Domain Names outwards to another Registrar?
How to Back Order a domain nameYou can back order a domain name that has already been registered by another party. This is a watch service which attempts to register the desired domain name once it enters the free market. To start, select: Domains > Back Order > Back Order Domain > follow on-screen instructions to complete the transaction
What is WHOIS?Conducting a WHOIS search will help reveal the contact details of the entity owning or administering a domain name. Select: Domains > Tool > WHOIS > Follow on-screen instructions to complete the search
What are country rules?The cctld box contains a repository of rules for all domain name extensions available internationally. Accessing Country Rules will facilitate better understanding of the purpose, pre-requisites and regulations surrounding each domain name space. Domains > Tool > Country Rule > Select Required Extension, Extension Type, Grade and Phase
What is the IDN Convertor?The IDN Convertor allows you to convert an International Domain Name from its Native Form (Unicode) to Punycode and vice versa. It is useful as many extensions impose a maximum character rule which is based on the Punycode format. Domains > Tool > IDN convertor > enter your domain name > convert
What is Check Domain?The Check Domain function allows you to determine whether or not a domain name has already been registered anywhere in the world. Domains > Manage Domain > Check Domain > Select either Advanced Search or Quick Search > follow online instructions to complete the check
How can i view prices of domain names?My Finance > View My Price
What is Local Presence Service?Some domain name registries require the inclusion of details of individuals or companies registered in the local country. In such cases, the "Local Presence" service allows you to register your domain name using our locally-registered company's details. This can be done by selecting "Local Presence" during the online domain name registration process. Charges, if applicable, will also be displayed.
How to view and edit details for domain names in my account?To review details for any domain name you have in your account: Domain > Manage Domain > My Domains > Search This gives you access to a sortable list and status summary of all domain names in your account. You can also download the report in MS Excel format. Click on the link for the selected domain name. Here, you can follow on-screen instructions to:
How to access a list of Expiring domain names?To access a list of domain names which will be expiring soon : Domain > Manage Domain > Expiring Domain
How to Renew my Domain Names?
How to Set Auto-Renew for my Domain Names?To set auto-renew on you domain names, Select: Domain > My Domains > Search for your domain name > in the results > click on the domain name to enter domain properties. Scroll to the bottom. Under "Default Setting", > select "Edit Setting". Then, select Renewal Reminder and Auto Renew > Save. There must be sufficient credit balance in your account in order for auto-renewal transaction to succeed. To top up your credit balance, please see FAQ on "How to top up credit balance"
How to access list of all Back Order Requests?To access a list and status summary of all Back Order requests, select: Domain > Back Order > My Back Order
Chapter Three: All About Web Products
What are web products? How to subscribe?Web Products are products and/or services that are complementary to your domain name portfolio. To view / subscribe to web products, select: Web Product > Subscribe Web Product > Select the desired Product > Follow on-screen instructions to complete the transaction
Will web products expire? How to renew web products?Web products, like domain names, have expiry dates and you would have to renew them in order to keep the service going. To view web products that will expire soon: > Web Product > Expiring Web Product To renew web products: > Web Product > Renew Web Product
Chapter Four: Promotions and TokensHow to access Promotions and Tokens?To view a list of on-going promotions and get the token codes allocated to you, select: Promotions >
Chapter Five: Payment Matters
How to keep track of payments?The ccTLD box allows you to view and manage your credit balance, payments, prices and transactions. From My Finance, you can select from these options:
How to pay outstanding invoices by Credit Card?
Chapter Six: Newsletters and Updates
How to subscribe to newsletters and updates?
To subscribe to newsletters and updates, please login to your account and select:
How to unsubscribe from newsletters and updates?To unsubscribe from newsletters, please click on the “Unsubscribe” link in the newsletter you have received (or go to: https://customer.ipmirror.com/cctldbox/showCustExtDeactivateSubscription.action ) and follow instructions to complete the unsubscribe process.
Chapter Seven: Additional Features for Partner Basic Users
API IntegrationPartners can apply for API Access to implement their own real-time domain name operations within any website. Two types of API access platforms are available: EPP or RAPI: 1) To apply for EPP access:
2) To apply for RAPI access:
Access ccTLD Box Registrar Interface from WHMCSPartners using WHMCS can add ccTLD Box Registrar Interface to their WHMCS portfolio of functions. For more details, Log in to your partner basic account, select "Partner Tools" . WHMCS
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